Whether you've got a question about ordering, delivery or want to know more about our products and services, we're here to help you.
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Our offices are open Monday-Friday 08:30-17:00
Looking for a water softener or water conditioner/scale inhibitor?
You’ll notice these kinds of products aren’t for sale in our online shop. These more considered purchases definitely benefit from expert advice, to ensure you select the right model for you and your home. Our friendly team are here to help – just give us a call.
Frequently asked questions
Can't find answers to what you need? We've done our best to provide a selection of answers that may be able to help your needs.
What is a water softener salt subscription service?
Our subscription service provides a hassle-free solution, ensuring peace of mind as you always have a steady supply of high-quality water softener salt delivered directly to your door. You no longer need to worry about running out and can avoid the heavy-lifting and dirty bags.
How does the subscription service work?
Signing up for our subscription service is simple. We have pre-set plans to make things easier for you. These are calculated using data and feedback from our customers and are based on the number of people per household. You just need to choose the type of salt you need, delivery area (local or national), people in your household, number of bags and delivery frequency. We'll take care of the rest, ensuring your salt arrives when you need it.
What types of water softener salt do you offer?
We offer a range of water softener salt options, including tablet, block and granular salt. All Monarch Water salt is manufactured to BS: EN973 – Class A ensuring the highest food grade quality. Our salt is suitable for all types and brands of softeners in the UK, if you are unsure on the compatibility or which salt you need, we highly recommend consulting your water softener manufacturers user guide for confirmation.
How often will I receive deliveries?
Delivery frequency is based upon the options available to you from our set & forget subscription options. We have pre-set plans to make things easier for you. These are calculated using data and feedback from our customers and are based on the number of people per household.
Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00.
Is there a minimum commitment or contract?
No, there are no long-term contracts or minimum commitments required. You're free to cancel or pause your subscription at any time. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00.
Can I skip a delivery if I have enough salt?
Absolutely! If you find that you have enough salt on hand and don't need your next scheduled delivery, you can choose to skip it. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00.
How is the salt delivered?
If you’re based in an IP, NR, CO, or CB postcode then Monarch Water will deliver your salt directly to your door by one of our delivery drivers.
If you are based outside of these postcode areas, your salt will be delivered by our trusted courier partner APC on a next-working-day delivery service.
We work hard to ensure your salt arrives safely and securely, ready for use.
Is shipping included in a salt subscription price?
Yes, shipping is included in the subscription price for both local and national salt subscription plans.
Shipping is not included for one-off salt orders and all other non-salt products available to purchase from Monarch Water.
What is your returns or refund policy?
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. Please refer to our Terms of Service for more information. If you need to return or request a refund please contact us by emailing sales@monarchwater.co.uk
What if I have more questions or need assistance?
Our team is always here to help! If you have any questions, concerns, or need assistance with your subscription, don't hesitate to reach out to us via phone (0800 093 8222), email (sales@monarchwater.co.uk), or live chat.
Our offices are open Mon-Fri 08.30-17.00. We're committed to ensuring your experience with our service is smooth and satisfactory.