Book a Service/Repair
Keep your water softener working at its best with Monarch’s one-off
service and repair visit. This visit includes a full system check, fault
diagnosis, and professional servicing by our expert engineers. Whether
your softener needs a tune-up or attention to a specific issue, we’ll
help restore reliable performance and water quality.
Our team will give you a call within 48 hours of our working hours, to book in a date for your service appointment with you.
If your location is not listed, please call our office on 01986 784759 to book a service appointment.
If your softener is not registered with us, please fill in the below:
All products must be in a safely accessible location
Domestic customers only
Maintenance includes:
- Test incoming water
- Check controller settings
- Ensure salt use is kept to a minimum
- Test soft mains tap to check efficiency of softener
- Test hot water & efficiency performance of the last 7 days
- Check brine draw, remove & clean of injector
- Check backwash flow rate & clean flow controller or solenoid
- Check function of regeneration, backwash, brine draw & rinse
- Check that all cycle times are correct
- Check all phases of operation
• Replacement of consumable parts as required
• 3-months warranty on maintenance visit
Excludes
- Breakdowns (unless within 3 months of service being completed)
- Resin replacement
- Parts not under warranty
- Pipework/isolation valves/Bypass/Hoses and fittings
- Drainage issues (blocked waste pipes etc)
- Misuse/Damage
- Operator error
- Work required due to products not installed in accordance with Monarch Water's installation instructions
Real people, real experiences
Mrs P
Great service!
Called to book a visit to a unit in a house I had just bought. The engineer arrived on the day booked at the time arranged. Very helpful and checked everything, did the service and showed me what to do going forward. Very happy.
Sue J
A very professional job
The engineer turned up promptly. He answered any questions I had and
explained the service process. He was very professional and I was happy
with the work completed
Peter K
Brilliant Engineers!
Richard Lawrence was brilliant! Spent the time to explain how the softener works. Service was done promptly, and the water was checked to confirm that the softener is performing correctly. Great work - Thank you!
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