Website Terms of Use (“TERMS”)
PLEASE READ THESE TERMS CAREFULLY AS THEY GOVERN YOUR USE OF THIS WEBSITE (“THE SITE”).
BY ACCESSING THE SITE YOU SHALL BE DEEMED TO HAVE ACCEPTED THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU SHOULD IMMEDIATELY CEASE USING THE SITE.
WE MAY MODIFY THESE TERMS AT ANY TIME AND ANY SUCH MODIFICATIONS ARE EFFCTIVE IMMEDIATELY FROM THE TIME THEY ARE INCLUDED ON OUR SITE. YOU AGREE TO REVIEW THESE TERMS REGULARLY TO ENSURE YOU ARE AWARE OF ANY SUCH MODIFICATIONS.
THESE TERMS WERE LAST REVISED IN APRIL 2024.
1. GENERAL INFORMATION
References to “we”/”our”/”us” mean Monarch Water Limited, a company registered in England and Wales under company number 06590010, and our registered office address is at Fourth Floor Abbots House, Abbey Street, Reading, England, RG1 3BD, VAT no. 571 076 935 UK.
2. USING THE SITE
You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site. We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
3. INTELLECTUAL PROPERTY
The copyright and all other intellectual property rights (including but not limited to database rights, trade marks, design rights and domain names in all cases whether registered or not) in all materials included on the Site (including without limitation, designs, texts, pictures, graphics, logos, images and the selection and arrangement of them) and all software in the Site belong to us or our licensors. All rights are reserved.
Whilst you may print or download extracts from the Site for your personal use you may not otherwise download, copy, reproduce, redistribute, republish, transmit, adapt, alter, create derivative works from or otherwise extract or reutilise any material contained on the Site for commercial purposes without our prior written permission and unless you:
(a) acknowledge us as the source of the material; and
(b) inform the third party to whom you are disseminating the information of these Terms and the fact they apply to them.
Infringement of any intellectual property rights in this Site and/or the materials associated with it, may lead to criminal and/or civil sanctions in the UK and/or in other countries.4. LINKING
Linking to and/or framing of this Site without our prior written consent is strictly prohibited.
From this Site you may be able to access websites operated by others. Links to third party websites on the Site are provided solely for your convenience. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We do not endorse such websites nor do we accept responsibility for any damage or loss you may suffer from accessing such websites or any material on them.
5. SERVICE ACCESS
While we endeavour to ensure that the Site is continuously available, we shall not be liable if for any reason the Site is unavailable at any time or for any period.
Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice.
6. VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
We do not, to the extent permitted by law, accept any liability (whether in contract, tort, negligence or otherwise) for any external compromises of security and/or confidentiality in relation to transmissions sent by email.
7. USE OF SITE AND EMAIL COMMUNICATION
You shall only use the Site for lawful purposes.
When you use the Site and/or send us an email or submit an enquiry, you are communicating with us electronically. You consent to all communications being sent to you electronically via the email address that you provide to us. You agree that such communications will satisfy any legal requirement for the communication to be in writing.
8. VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Site shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from the Site any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world.
You may not misuse the Site (including, without limitation, by hacking).
We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone posting any material in breach of this clause.
We will not be responsible or liable to any third party for the content or accuracy of the content posted on the Site by you (if applicable) or any other user of the Site. The views expressed by other users on the Site do not represent our views or values.
9. SITE CONTENT AND LIABILITY
The information contained in this Site is provided on an “AS IS” basis. The information is given in good faith for general information only and is subject to change without notice. We shall use our reasonable efforts to ensure its accuracy but we make no representation and give no warranty as to its accuracy or otherwise. To the extent permitted by law, all such representations and warranties whether expressed or implied are excluded.
We accept no liability for any loss or damage howsoever arising, whether direct or indirect, special or consequential, which may be suffered by any person in accessing, downloading, using or relying on any information or other materials contained in this Site, save that nothing in these Terms shall restrict or exclude our liability for death or personal injury resulting from our negligence or, our liability for fraudulent misrepresentation or, liability which we are otherwise not permitted by law to exclude or restrict.
10. LAW AND JURISDICTION
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this Site (although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or in any other relevant country).
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
11. COMPLAINTS
We will try to resolve any disputes with you quickly and efficiently. If you have any issues or concerns regarding the Site please contact us as soon as possible using the contact details set out at the bottom of this page.
12. CONTACT DETAILS
Our contact details are as follows:
Monarch Water Ltd
Fair Green
Diss
Norfolk
IP22 4DG
Tel: 0800 093 8222
Email: sales@monarchwater.co.uk
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Please fill in your details and one of our team will get back to you as soon as they can. Or, give us a call on 0800 093 822
Our offices are open Monday-Friday 08:30-17:00
Looking for a water softener or water conditioner/scale inhibitor?
You’ll notice these kinds of products aren’t for sale in our online shop. These more considered purchases definitely benefit from expert advice, to ensure you select the right model for you and your home. Our friendly team are here to help – just give us a call.